Enhanced customer experience
One of the initial responsibilities is proactive communication and diagnosis when a service outage strikes. A dependable and committed channel that can release updates, can deflect support tickets, keep internal stakeholders informed, and can change downtime into an exercise in enhancing the customer experience.
Communicate fast and frequently to avoid keeping your customers out of “the know”. Rapidly bring attention to the issue by updating your status page with the incident details like current status, severity, and affected services. Customers are also happy with any information regarding the advancement your team is making towards a resolution. Keep them in the know by making frequent updates to the incident.
Your own branded status page
Present and preserve your branding throughout the whole incident timespan. Upload your logo and favicon, map a custom domain like status.yourbusiness.com to the default address, and allow QuantConnects StatSmart to send updates on behalf of your email domain to increase customer recognition.
Aid your customers’ future planning
At times, you need to update your customers about future maintenance events to help them get ready for any impact they may experience. With QuantConnects StatSmart, you can create a single or ongoing maintenance schedule that automatically updates the status page regarding the event times and sends email notifications.
Reduce ticket volume during outages
Your customers don’t want to visit your status page whenever they can’t access your service, and you don’t want to waste the energy of your support agents by having them repeat the same thing like robots. Send out notifications to your customers by email or SMS, or allow them to access updates via RSS. You can also help your end users steer clear from alert fatigue by allowing them to opt-in for notifications from the services they care about.
Build the trust of your customers
Once a situation is resolved, customers demand additional information about the service disruption. With Postmortem, you can communicate an accurate picture of what happened, from root cause to future safeguards, and upload the content. You can also add tables and links to provide more context, and format text using our rich text editor to make key portions in your message stand out.
Do even more with your QuantConnects StatSmart account
Simplify your toolset
Configure your status page components as monitors in the QuantConnects console to sync status and maintenance updates.
Include performance and end-user experience metric charts to give additional details about the performance of your service.
How QuantConnects StatSmart helps you and your team
In the midst of a disruption in service, tweeting business-as-usual can be a tricky task to undergo and, if handled wrong, can be harmful to your brand.
Confirm your team stays on top with ongoing resolution efforts.
Present uptime of your past and showcase reliability to your potential customers.
When users can’t access your service, they need to know if the problem is related to their system or yours.
Provide up-to-date information to your customers.
Enable self-diagnosis, so users can confirm if what they’re experiencing is related to the service disruption.
With application workloads deployed around the world, incident resolution is now a team sport instead of an individual play.
Quicker responses to outages.
Notify internal team members, stay on the same page, and work together.
Your first status page is one click away.
Why Choose QuantConnects
Machine learning (ML)-powered anomaly detection
Custom dashboards and reports
Multiple notification channels
Third-party alert integrations
Maintenance schedules to disable monitoring
Off the shelf reporting—busy hours, health trend, performance, and availability summary
Root cause analysis (RCA) to identify outage reasons
Service-level agreement (SLA) reports
Extended metric retention
Android and iOS apps
Client management portal for managed service providers (MSPs)